Support
Help and recovery
Choose what you need. Help stays reachable before sign-in for account recovery. Tickets are created in the university support portal unless a durable connector is configured.
I cannot sign in
Use Drexel account recovery and IT Accounts. Ciright does not store university passwords.
accounts@drexel.edu · 215.895.2020
Open official route (opens official Drexel destination in a new tab; Keyra does not apply there)I cannot open this application
Confirm you are using the official destination from the directory. Access is often checked at the university service, not by inventing a portal grant.
helpdesk@drexel.edu · 215.895.2020
Open official route (opens official Drexel destination in a new tab; Keyra does not apply there)I need access
Request access through the official support portal for that service. Do not share passwords or ask Ciright to replay vendor credentials.
helpdesk@drexel.edu · 215.895.2020
Open official route (opens official Drexel destination in a new tab; Keyra does not apply there)I need installation help
Use the service detail page for OS and license notes when verified. Installation happens on your device.
helpdesk@drexel.edu · 215.895.2020
Open official route (opens official Drexel destination in a new tab; Keyra does not apply there)This information is wrong
Suggest a correction through the university service desk. A suggestion cannot publish a new launch destination by itself.
helpdesk@drexel.edu · 215.895.2020
Open official route (opens official Drexel destination in a new tab; Keyra does not apply there)